Frequently Asked Questions
What is your return policy?
Returns and refunds are accepted within 30 days on products that do not contain switches. Buyer is expected to pay return shipping.
Returns are NOT accepted on custom switch testers unless there are unique circumstances like the product is broken in shipping. The reason for this is to prevent customers from ordering large testers to try switches knowing that they will return them after doing so.
Do you sell switches in larger quantities?
Currently, we only offer small quantities of switches. If you would like a duplicate or two of a switch on your tester we can accommodate that in most scenarios, but we do not sell full sets of switches. For that, check out our favorite switch vendor Milktooth
Do you ship internationally?
Yes! We ship to many countries across the globe. If you have any issues checking out, feel free to reach out.
Do you charge VAT or customs duties?
No, Clackify does not collect VAT, customs duties, or import taxes at checkout. These charges, if applicable, are the responsibility of the customer and may be collected by your country's customs office upon delivery.
When will my order ship/arrive?
Order processing time fluctuates, but generally takes about 5-7 business days. This is primarily due to the nature of custom products.
After that, delivery times vary based on the shipping method chosen at checkout. Be sure to look for the estimates provided at checkout for a more precise range :)
Further Questions?
Feel free to reach out to us! This can be done by using the Contact page, using the chat feature, joining our Discord, or by emailing us directly.
Emails can be sent directly to clackify@gmail.com